Refund policy
Defective or Damaged Products
If you receive defective or damaged or wrong orders, we will cover the costs of a new order. In such cases, we offer a free reprint if you contact us within 3 days of receiving your order.
Please get in touch with our team at contact@caninequirks.com with clear photo evidence and a video of the unboxing. This will help expedite the resolution process. Ensure that the photos include clear images of the received items, their packaging, and shipping labels to facilitate verification
All products are made-to-order and hence exchanges and return or return shipments are not possible.
Cancellation policy:
We understand that plans can change, and we’ll do our best to accommodate order cancellations whenever possible.
Cancellation Window: Orders may be cancelled within 2 hours of purchase for a full refund. Refund will be made back to the payment solution used initially by the customer. After 2 hours, production may have begun and we cannot guarantee cancellation.
How to Request a Cancellation
Email us at contact@caninequirks.com with your order number and “Cancellation Request” in the subject line.
Requests will be honored if received within the 2-hour window.
We will confirm your cancellation by email.
Please allow for up to 15 - 20 days for the refund transfer to be completed.
Color Consistency
We use the same print machines, paper types, and work processes as our print partners to minimize color variations. However, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the color, consistency, and final result, including:
- Machine settings
- Paper types
- Humidity in the room
- When the machine was last cleaned
Color variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.